- About Us
- Customer Satisfaction
- Health & Safety
- Technology Leaders
We are committed to providing excellent customer service and test whether we are living up to our promise via regular customer satisfaction surveys.
With scores improving from 93% to 97% since 2009, we’re proud of our record, but are working hard to make things even better.
As our work has a direct impact on the lives of individual residents, we’re just as proud to get positive feedback from them.
We tailor every team to match the exact requirements of the project and we developed our bespoke software, which gives real time operational information and reports increasing procedural efficiency.
On completion of works we have a customer satisfaction survey form, which we give to our clients for feedback to enable us to constantly improve our service.
The results of our client satisfaction survey guide us, and we’re proud that PiLON has consistently maintained a high standard at all levels, month by month, throughout the business.
Always open to exploring new ways of doing things and committed to continually improving services, PiLON recently launched an innovative new customer portal which uses the latest technology to improve customer communication and complement traditional methods of resident liaison. Click HERE to read more.