- About Us
- Customer Satisfaction
- Health & Safety
- Technology Leaders
PiLON offer a unique approach to planned maintenance and refurbishment. Always open to exploring new ways of doing things and committed to continually improving services, PiLON’s innovative new customer portal uses the latest technology to improve customer communication and complement traditional methods of resident liaison.
The portal is linked to our in-house IT system, PiLLAR, which has been previously developed to be used on tablets by all site managers. This enables them to input site activity and data into the system on a real time basis.
With PiLLAR monitoring real-time job progress and standards of work, we are able to project this information into a user friendly interface to keep residents fully up to date with the progress of works. This enables residents, with a simple click of a button to:
The portal also enables residents to evaluate the works and service on a daily basis, providing daily feedback so that we can truly tailor our service to resident expectations. This daily feedback will help us to continually improve the quality of our product and service to maximise levels of resident satisfaction. We have also developed a suite of useful DIY videos to help residents maintain their homes after we leave.
The ongoing development of the portal also permits our clients to have a tailored button to suit their specific needs. With a team of in-house developers at our disposal we can tailor the functions of our portal during the mobilisation phase to meet client needs.
Improves process efficiency for you and enhances the customer experience.
Peace of mind for you and your residents.
Real time customer feedback, so you always know the current situation.
Instantly communicate programme changes to your residents.
Saves money by reducing repeat calls.
Can be tailored to suit your specific requirements.
Transparent reporting so you always know the current state of play.
Supporting digital inclusion and channel shift.