Partnering and clients

As a business PiLON recognises the importance of working as a partner with its clients, and of nurturing long-term, mutually beneficial relationships.  We believe in open and honest communication and shared goals which will generate greater continuity in workload and thereby provide sustained improvements in quality, efficiency & delivery.

We have extensive experience of working in partnership with some of the well-established main contractors, including:

• Apollo Group
• Lovell
• Enterprise
• Balfour Beatty
• Kier Group
• Osborne
• Durkan
• Mulalley
• Bramall
• United House

We strive at all times to communicate effectively with our clients, both at senior level and at site level, ensuring proper understanding of the task.  We understand the needs of main contractors and of their other subcontracting partners, and that our job needs to be carried out within the proper timescales and without disruption to those involved in other tasks. 

Because of our strong work ethic, we’re also able to be flexible, work around tenants in situ, and take account of special requirements such as in dealing with older people, the disabled, and children. 

The results of our client satisfaction survey guide us, and we’re proud that PiLON has consistently maintained a high standard at all levels, month by month, throughout the business.