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Health & Safety and customer service excellence

Residents want and need to feel safe; Health and Safety and Customer Service go hand in hand and work in tandem to drive the way we work at PiLON Ltd.

During a Health & Safety audit on our Enfield Council Aids & Adaptations contract, Sid Clark, SHEQ Manager was approached by a customer, for whom he had assisted earlier that week when asbestos had been discovered at his property.
The discovery and resultant works meant he would be without access to his home, at short notice – an inconvenience we can all appreciate as frustrating.

Our team worked efficiently and removed the asbestos quicker than expected, and we arranged for the customer to have access to welfare facilities for the entire duration of the works.

As we were leaving the property that day, the customer thanked us for our efforts, especially for taking the time to revisit the property during the works to ensure the operative was working safely. He said he found it “reassuring and has put my mind to rest that PiLON are taking the safety of their customers seriously.”

While this may only be a small thing, it is a prime example of how PiLON work.

The customer is our priority, and we will always look for ways to go that extra mile for them.