Optivo awarded PiLON a long term contract to Kitchens and Bathrooms replacements to their housing stock across London and Surrey. Working collaboratively with Optivo from contract award, an agreed 8-week mobilisation plan and partnering timetable was used to ensure all requirements for a successful start on site were in place. In this period weekly meetings were held to monitor progress.
All operatives are based within a 10 miles radius supporting local employment. They are inducted to understand specific requirements and undergo regular refresher SHEQ and Customer Care Training. This contract was the first full roll-out of our innovative ‘Customer Portal’ giving residents the ability to track, monitor, and engage with the delivery team in real-time; Access to PiLON and Client job recruitment information, delivering Social Value; Ability to pay rent on line and Internet Access and Help to reduce isolation and loneliness. Supporting Optivo’s drive to enhance digital and financial inclusion for residents RLO’s are trained Digital Champions.