Since April 2017 we have been delivering EICR testing works for Eastlight Community Homes (formerly Greenfields Community Housing). Our qualified electrical engineers complete approximately 2,200 EICR tests as well as C1 and C2 remedial works to properties across Essex and Suffolk each year.
Works are carried out on both occupied and void properties and include the completion of all remedial works needed, reporting findings, and returning the record of the inspection to Eastlight with photo evidence. All works are signed off by one of our experienced Electrical Managers who then produces the certificate.
Key to our success on this project is our highly skilled personnel and our amazing & innovative IT department who developed a bespoke app for managing the electrical compliance works.
The app allows the project administrator to schedule the works and assign an Electrical Engineer via the app which has GDPR protection on all sensitive information and allowing users to contact residents without viewing their personal data. We consistently achieved all KPIs, including No complaints, No defects or snagging, and a resident satisfaction score exceeding 95%.
“We have found PiLON approachable and accommodating, with excellent communications. They, like us, have learnt from our relationship and improved our working processes and business efficiencies around the whole process of electrical inspections enabling us to maintain electrical compliance and tenant safety across our stock.”
Andrew Shortridge, Compliance Manager Eastlight Community Homes