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RHP – Kitchen and Bathroom

LOCATION: London Borough of Richmond upon Thames
SCOPE OF WORKS: Kitchen and Bathroom Replacement Programme
DURATION: 3 years


This planned works programme delivers kitchen and bathroom replacements to over 300 properties throughout Richmond each year. The properties are mainly houses with some flats included in the works.
The size of the properties varies as does their layout, we have therefore created three categories based on their size and subsequently materials. We have consistently achieved our completion KPIs of 8 days for Kitchens and 6 days for bathrooms.
Our Resident Liaison Officer for this project is Jan Knight, a highly experienced and long-term employee at PiLON. Jan’s role is complemented by the use of our Customer Portal, an innovative application providing residents with all the information on their property including design choices, the next tradesperson to visit, and much more.
This contract incorporates the use of PiLON’S 360 photos application meaning clients do not have to be present at handovers as once complete they receive 360 photos of the works and resident sign-off and feedback.